Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Returns on Non-Customized Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the original receipt. The buyer is responsible for return shipping costs unless the product is defective. There will be a 10% restocking fee on all items returned unless they are damaged.
To start a return, you can contact us at support@zonepro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns on Damaged or Defective Non-Customized Products
For damaged or defective non-customized products we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the original receipt. If we deem the product is truly damaged or defective we will pay for the return shipping. If the product seems to be intact, undamaged and in perfect working condition, you will pay for the return shipping and a 10% restocking fee.
To start a return, you can contact us at support@zonepro.com. If your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once the defective unit is received, a new replacement unit will be shipped free of cost.
Returns on Customized Products
All Sales for Customized Products are Final with the exception of a damaged product. For damaged or defective customized products we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@zonepro.com. We will not accept returned products until we have verified the customized product is damaged or defective. If your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package. The product must be returned in its original packaging with a copy of the original receipt. Once received, a new replacement unit will be shipped free of cost or you will receive a refund, (see details in Refund section).
Refunds
If you follow the instructions above, you will have a choice of a refund instead of a replacement product. We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Contact Us
For more information about our refund and return policy, if you have questions, or if you would like to make a complaint, please contact us by email at support@zonepro.com.
