FREQUENTLY ASKED QUESTIONS

Can't find an answer? Call us 989-966-3776 or email us at sales@zonepro.com

How long will it take to get my order? 

Safety barriers and solid white barriers will take 4 to 7 business days to ship. Shipping options are ground, two day or overnight.

Customized barriers will take 5 to 7 business days to ship once the design has been approved. Large orders may require additional time. Please contact sales@zonepro.com for a detailed time estimate.


Are all ZonePro™ Barriers printed on both sides?

There are double or single-sided printing options for all products with the exception of safety barriers. These are double-sided with the message “Area Temporary Closed” displayed in English and Spanish. Please note, custom vinyl doubled-sided graphics produce a slight transparency in daylight; therefore, consideration of design layout is recommended when laying out artwork.

How do I customize my banner?

Please visit our Banner Customization Guide page. Orders processing begins upon final artwork approval for all custom designs. Any design time to fix files will be quoted at $40.00 per hour. Designers are also available for hire to create custom graphics. 

When expanded, how does the ZonePro™ attach to something stable?

The ZonePro™ hook handle connects to virtually any stable surface. If a stable surface does not exist, you can also purchase the ZonePro Attachment Stand. This item is designed to work with all ZonePro™ barriers.

How do I switch out the banner art in the canister?

What is your return policy?

Please inspect your order upon receipt and contact us immediately if you received the wrong item, or if the product is defective or damaged.

Returns on non-customized products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the original receipt.

The buyer is responsible for return shipping costs and a 10% restocking fee if the product is not damaged or defective. To start a return, please contact us at sales@zonepro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns on damaged or defective non-customized products

For damaged or defective non-customized products, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it. The product must be returned in its original packaging with a copy of the original receipt.

If we deem the product is damaged or defective, we will pay for the return shipping. If the product is intact, undamaged and in perfect working order, you will pay for return shipping and a 10% restocking fee. To start a return, please contact us at sales@zonepro.com. Items returned without prior contact will not be accepted. Once the defective unit is received, a new replacement unit will be shipped free of charge.

Returns on customized products

All sales for customized products are final with the exception of damaged goods. For damaged or defective customized products, we have a 30-day return policy. To start a return, please contact us at sales@zonepro.com. We will not accept returns until we verify that the customized product is damaged or defective.

Once your return is accepted, we’ll send you a prepaid shipping label, as well as instructions on how and where to send your package. The product must be returned in its original packaging with a copy of the original receipt. Once received, a new replacement unit will be shipped for free, or you will receive a refund.

Refunds

If you follow the instructions above, you can choose between a refund or a replacement product. We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If so, you’ll be automatically refunded via your original payment method.



What methods of shipping are available?

All ZonePro™ products are shipped via FedEx with ground, two-day or overnight shipping option. 

Do you provide volume discounts?

YES. We provide a discount for orders of more than 6 units. Please contact our sales department to discuss a volume discount at sales@zonepro.com.

What colors do ZonePro™ barriers come in?

ZonePro™ banners can be customized with the graphics and colors of your chosing. These units come with black, grey, white, blue and orange accents colors. We also sell solid white barriers with black, grey, white, blue and orange accents. Our safety banners come in blue or orange mesh fabric with blue and orange accent colors respectively. 

NEED HELP WITH A CUSTOM ORDER?

Do you need help with a custom order or have a specific request that requires direct  assistance? If so, please don't hesitate to get in touch. We are happy to assist you.